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Bilingual Loan Servicing Collector in Dallas, TX at TMX Finance

Date Posted: 12/30/2018

Job Snapshot

Job Description


Bilingual Loan Servicing Collector

Dallas, Texas


The TMX Finance® Family of Companies is looking for a Bilingual Loan Servicing Collector to join our team and become part of a dynamic corporate culture dedicated to supporting our stores and team members. You will provide enthusiastic support and develop positive solutions for our past due customers on a daily basis. Your ability to overcome objections will allow you to successfully handle customer complaints while keeping our customers on the road with their vehicle. As Loan Servicing Collector, you’ll come to the table with the dedication and work ethic we expect of every team member, and we’ll provide you with the training, tools, and resources you’ll need to succeed.


Essential Duties & Responsibilities

Ensure the organization’s collections and risk management strategies are carried out in a manner that results in the most profitable collections possible and in strong performance of the finance loan portfolio and risk-related products.

Resolve customer account problems and disputes concerning loan balances, recoveries, and product satisfaction.

Record transactions and customer interactions accurately with defined detail

Perform to meet daily and monthly assigned goals and objectives, and maintain assigned accounts while following all online and store collections policies and procedures to ensure efficiency and compliance with regulations.

33001, CORP, Loan Servicing-33101, 33101, PLO00003

Job Requirements

Minimum Qualifications

  • Minimum one-year experience in collections with emphasis on customer service
  • High School diploma or equivalent
  • Excellent verbal and written communication skills
  • Ability to work in a fast-paced, rewarding, and results-driven environment
  • Proven capability to handle multiple competing tasks with ease and enthusiasm
  • Must be proficient in Microsoft Office Suite


Preferred Qualifications

  • Experience in retail, sales, or financial industries
  • Bilingual in English/Spanish is a plus


Learn More About Us


The Loan Servicing Collector is a member of the Centralized Collections Team, which is committed to helping customers with innovative payment solutions and business services. To learn more about the Centralized Collections Team, visit


To see what’s going on in our Company, visit our blog at



Standing, walking, sitting, repetitive movements and use of mechanical controls, such as keyboard, are frequently required.


All TMX Finance® Family of Companies are Equal Opportunity Employers.